Privacy policy

Privacy Policy

At TheDripCraft, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you regarding your data when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Name
Email address
Phone number
Shipping and billing addresses
Payment information processed through secure payment providers
Order history and purchase details
Device information, browser type, and IP address
Cookies and website usage data

2. How We Use Your Information

We use your information to:

Process, fulfil, and deliver your orders
Provide customer support and respond to inquiries
Send order confirmations and shipping updates
Improve our website, products, and services
Detect fraud and maintain website security
Send promotional communications where you have opted in or otherwise permitted us to do so

3. Payment Information

We do not store your complete payment card details on our own systems. Payments are processed through third-party payment providers that maintain their own security and privacy practices.

4. Cookies

Our website uses cookies and similar technologies to:

Improve your browsing experience
Remember your preferences
Analyze website traffic and performance
Support relevant content and personalized experiences

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5. Sharing Your Information

TheDripCraft does not sell or rent your personal information.

We may share relevant information with trusted third-party service providers when necessary to operate our business, including:

Payment processors
Shipping and logistics partners
Customer support providers
Marketing and analytics partners
Website hosting and e-commerce service providers

These providers receive the information necessary to perform their services, subject to applicable contractual and legal obligations.

We may also disclose information when required by law or when necessary to protect our legal rights, customers, or website security.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Your Privacy Rights

Subject to applicable law, you may request to:

Access your personal information
Correct inaccurate or incomplete information
Request deletion of your personal information where legally permitted
Withdraw consent where processing is based on consent
Unsubscribe from promotional communications at any time

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those external websites. We encourage you to review their privacy policies before sharing personal information.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to address it in accordance with applicable law.